Effective Date: 13/08/2025

At Ballarat Wreckers (“we”, “our”, or “us”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who We Are

Business Name: Ballarat Wreckers
Website: https://www.ballaratwreckers.com.au
Location: Ballarat, Victoria
Phone: 0470 593 757

We are a Ballarat-based business offering car removal, wrecking, and recycling services throughout the region and beyond.

2. What Information We Collect

We may collect and store personal details you provide to us, such as:

• Your name, phone number, and email address

• Vehicle details (make, model, year, registration, condition)

• Pickup location or address

• Any other information you submit through our forms, phone calls, or messages

Note: We do not collect or retain payment details. Payments are made securely via cash or direct bank transfer.

3. How We Collect Your Information

We collect information when you:

• Request a quote via our website or phone

• Contact us through calls, emails, or social platforms

• Book or arrange a vehicle pickup

• Interact with our digital ads, promotions, or service staff

4. How We Use Your Information

The information you provide is used to:

• Deliver quotes and schedule vehicle collections

• Process ownership transfers and payments

• Communicate with you about services

• Improve our operations and customer service

• Comply with legal or regulatory obligations

You may occasionally receive promotional updates, but you can opt out at any time.

5. Sharing Your Information

We do not sell your data. We may share your information only when necessary to:

• Organise vehicle towing or logistics

• Maintain and operate our website or systems

• Meet legal requirements or complete documentation

All third-party partners are expected to comply with Australian privacy laws.

6. Data Security

We use secure systems and procedures to protect your information from unauthorised access, misuse, or disclosure. Access to personal data is restricted to staff who require it for service delivery.

7. Accessing or Updating Your Information

You have the right to request access to, or correction of, the personal information we hold about you. To do so, please contact us using the details below.

8. Cookies & Website Analytics

Our website may use cookies and similar tracking tools to enhance your experience and monitor website performance. You can manage or disable cookies in your browser settings if you prefer.

9. Third-Party Links

Our website may include links to external websites or service providers. We are not responsible for their privacy practices. Please review their policies separately before providing any personal data.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. The most current version will always be available on our website.

Contact Us

Have questions or concerns about how your information is handled? Contact us anytime:

Ballarat Wreckers
Ballarat, VIC
Phone: 0470 593 757
Website: https://www.ballaratwreckers.com.au